Uniglobe Preferred Travel | Clients
UNIGLOBE Preferred Travel is a member of the worldwide UNIGLOBE network, founded in 1980 and based in Vancouver
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CLIENTS

We start by consulting with our clients and clearly understanding their objectives before developing a tailored solution.

CASE STUDY 1

A Video Delivery Company Needed the Right Data at the Right Time

Being able to gain more visibility into travel costs can help organisations stay on budget and maximise profit margins.

THE CHALLENGE

An international firm that is a leader in delivering video infrastructure solutions has travellers from many parts of the world. All too often, travel expenses could only be viewed and quantified after the trip, when expenses and invoices were collected. The travel manager needed a way to see upcoming travel expense forecasts region by region in order to predict and manage costs.

THE STRATEGY

UNIGLOBE met with the executive responsible for worldwide travel budgets and explored the organisation’s data reporting systems. After analysing the timing and content of the reports generated by the system, the owner concluded that a data consolidation tool would help the firm forecast travel more clearly and gain visibility across multiple regions.

THE RESULT

UNIGLOBE delivered a data consolidation tool that enabled the organisation’s travel executive to view and manage travel across multiple countries from a single account. The new solution forecasts travel costs accurately and provides instant visibility into pre-trip reporting in addition to the standard array of post travel reports. As a result, the travel executive can manage the budget and control costs more effectively.

CASE STUDY 2

A Catering Firm Needed to Manage Costs and See More Value

Travel management companies need to know how to negotiate great rates and improve compliance can help you realise significant savings.

THE CHALLENGE

The executive team at a large catering firm with a multimillion dollar travel budget determined that they were spending too much on travel. Travellers were not booking within the company’s stated travel policy, which resulted in increased expenses and prevented them from fully capitalising on savings opportunities.

THE STRATEGY

UNIGLOBE delivered a robust corporate travel program that included an online portal, assistance with compliance, delivery of strategic management information and associated analysis, and a revised travel vendor program. This resulted in a 10% savings over the first year and an 80% adoption rate for online bookings.

THE RESULT

UNIGLOBE delivered a robust corporate travel program that included an online portal, assistance with compliance, delivery of strategic management information and associated analysis, and a revised travel vendor program. This resulted in a 10% savings over the first year and an 80% adoption rate for online bookings.

CASE STUDY 3

An Anti-terror Organisation Needed a Travel Partner Who Understood the Stakes

Travel management companies need to understand the importance of what you do and deliver solutions that help you do it.

THE CHALLENGE

The executive team at an anti-terror countermeasures organisation were dissatisfied with their existing travel management company. Their account was handled by a variety of staff members who had clearly not been briefed on the sensitivity and urgency of the client’s travel requirements. This company needed a partner who could be flexible in building a service model that went above and beyond.

THE STRATEGY

UNIGLOBE met with the team responsible for sending travellers to sensitive areas of the world. During the discovery discussions, the owner proposed that a single dedicated manager be assigned to provide services that were immediately available, consistent, and informed.

THE RESULT

The UNIGLOBE dedicated account manager has become acutely familiar with the account needs, travel patterns and management requests. She recognises the client’s paramount concern for secure and instantly available service, and understands the importance of their mission. This has allowed the client to stay focussed on their core business and feel confident that their travel needs are respected and supported.

CASE STUDY 4

A Manufacturer Needed to Improve Duty of Care on a Global Scale

When you manage a global business with complex travel needs, Duty of Care is a worldwide responsibility and a critical issue.

THE CHALLENGE

A manufacturer of computer accessories with offices around the world has complex travel patterns. When a crisis erupted at a particular location, the company took seriously their responsibility to ensure their employees’ safety. In accordance with company values, the manufacturer was committed to meeting the highest standards of care. However, the wide jurisdictional variation surrounding global Duty of Care posed significant challenges to the organisation when it came to supporting those values and fulfilling their legal obligations.

THE STRATEGY

UNIGLOBE met with the executive responsible for Duty of Care. UNIGLOBE started by examining the travel patterns, the associated risks and the lines of responsibility inside the organisation. Based on this review, the owner developed a robust risk management program, which included a personalised URL for each traveller and a single global view for current and future travel.

THE RESULT

The solution enabled the client to address risk factors across multiple jurisdictions with greater clarity and ease. This comprehensive level of oversight gave the executive responsible for travel greater confidence in the organisation’s ability to expand globally while meeting their legal requirements, upholding the company values, and ensuring employee satisfaction and safety.

CASE STUDY 5

For a VOIP Infrastructure Company, Responsive Service Made all the Difference

No one likes being a small fish in a big pond. Better service results in a better experience for the travel manager and the traveller.

 

‘Every time I asked for something from my previous travel management supplier, I had to wait a few days. UNIGLOBE are much more responsive.’

THE CHALLENGE

The travel manager of this large, publicly traded company was frustrated by long waits and lacklustre service when dealing with his travel management company. To do his job effectively, he needed to know that reporting and other management services would be delivered promptly and effectively.

THE STRATEGY

UNIGLOBE met with the travel manager to understand his needs. Based on the discussion, the owner put together a premier service protocol for the client, which guaranteed a 24-hour turnaround, even for customised report requests. The protocol was implemented in one country on a trial basis.

THE RESULT

The travel manager was so pleased with service responsiveness during the premier service trial that the company has since entrusted their travel requirements to UNIGLOBE for offices in three additional countries. Discussions are underway for the migration of additional countries.

CASE STUDY 6

A Software Company Wanted Global Services With a Personal Touch

Maintaining consistency and control across a global organisation doesn’t mean you have to give up flexible, convenient, friendly local service.

 

‘Our local offices like dealing with local people, but we needed consistency in program implementation. UNIGLOBE gave us the best of both worlds.’

THE CHALLENGE

An international business intelligence software firm had been using disparate travel agencies for each of their local offices. While the organisation had a global travel policy in place, each agency had implemented and enforced the policy based on local interpretations. Compounding this issue was the fact that the firm’s local managers were reluctant to use overseas travel agencies that didn’t understand their culture. As a result, management had become frustrated by the lack of consistency and cost control.

THE STRATEGY

UNIGLOBE met with the firm’s management to analyse its global footprint and determine which travel decisions and policies should be centralised. After evaluating the needs and cultural preferences of all stakeholders, UNIGLOBE proposed a model that serviced the firm’s local offices through locally owned travel management companies, while providing centralised coordination of activities such as policy interpretation, control and reporting.

THE RESULT

The proposed model provided a viable alternative that met everyone’s needs. The client’s local travel managers were pleased with the local services, which reflected their culture and language. At the same time, global managers were able to align these local services with global policy. In addition, UNIGLOBE was able to deliver additional value by assisting management in negotiating global hotel and car program pricing on the strength of the global data that was now being compiled.

Call us today on +44 (0)845 180 7817

TRAVEL. SIMPLIFIED.